Privacy policy

Lilian Saage Suhteaudit OÜ (hereinafter referred to as the Company) processes personal data in accordance with the General Data Protection Regulation of the European Union (GDPR, EU 2016/679) and applicable Estonian data protection legislation. We treat the privacy of your data responsibly and use it only to the extent necessary to provide our services.

1. What data do we collect and why?

When you visit our website or make a purchase, we may process the following data:

Name
E-mail address
Phone number
Billing and delivery address
Purchased products information
Payment details (transmitted via Montonio)
IP address and browser metadata

Personal data is used for the following purposes:

Order processing and delivery
Provision of Payment Facilitation (Montonio Payments)
Providing customer support and post-purchase communication
Legal and accounting obligations
Ensuring security and improving user experience

We do not collect or process sensitive personal data.

2. Third parties and data transfers

Your personal data may be transferred to trusted partners only to the extent necessary for the provision of services:

Montonio Finance (payment solution). You can read these privacy terms at: montonio.com/et
Transport companies through which the goods are delivered
IT, server and web hosting service providers
Accounting service providers

All partners process data in accordance with the security requirements set out in the contract.

3. Data retention

We will only keep your personal data for as long as necessary:

to fulfil a contract and legal obligations;
up to 7 years in accordance with accounting requirements;
for the purpose of defending disputes and rights, until the expiry of the statutory limitation periods.

4. Data security

We take reasonable technical and organisational measures to protect your personal data. For example:

Data is transmitted over encrypted channels (HTTPS/SSL).
Access to data is restricted to authorised persons only.
Firewalls are implemented on servers and security measures are regularly updated.

5. Your rights

You have the following rights in relation to your personal data:

Access your data
Request correction or deletion of data
Request restriction of data processing
Withdraw your consent (e.g. for direct marketing)
Send your data in machine-readable form
File a complaint with the Data Protection Inspectorate (www.aki.ee)

To exercise your rights, please contact us by e-mail: info@liliansaage.ee

6. Cookies and web analytics

Our website may use cookies to improve the user experience and to collect web statistics. You agree to the use of cookies when you continue to use our website.

7. Changes to the Privacy Policy

We have the right to update this policy. Significant changes will be communicated via the website. The current version will always be available on our website.

8. Contact

If you have any questions about our privacy policy, please contact us:

Lilian Saage Relationship Audit OÜ

Registration number: 17175092

Address: Nurme tee 5, Veibri village, 62220 Luunja rural municipality, Tartu county

E-mail: info@liliansaage.ee